GENERAL

  1. This website with the URL of mehtabrothers.in (“Website/Site”) is operated by Mehtabrothers (“We/Our/Us”).
  2. We are committed to delivering the order placed by You within the given period and in accordance with this Delivery Policy (“Policy”).
  3. Currently, We do deliver the products across India subject to the provisions of this Policy.
  4. You are advised to read Our Terms and Conditions along with this Policy at the following link: Terms and Conditions.
  5. By using this website, You agree to be bound by the terms contained in this Policy without modification. If You do not agree to the terms contained in this Policy, You are advised not to transact on this website.
  6. The following currency is used on this Website: Indian Rupees. Your payment provided may be charged in your local currency at the applicable exchange rates.
  7. The default delivery partner under this Website is: Delhivery, shiprocket.
  8. All orders are subject to product availability. If an item is not in stock at the time you place your order, We will notify you and refund the total amount using the original method of payment.
  9. We make all commercially reasonable endeavors to ensure that the products are delivered to you in a timely manner.
  10. Please read this Policy before making a purchase so that You understand Your rights as well as what You can expect from Us.

DEFINITIONS

  1. “Customer” means a person who buys any goods for consideration but does not include a person who purchases such goods with the purpose of reselling them.
  2. “Website” – means this website with the URL: mehtabrothers.in.

COST OF SHIPPING

  1. Shipping and handling rates may vary based on product, packaging, size, volume, type, and other considerations. The cost of shipment will be calculated at the checkout window.
  2. You will be eligible for free shipping for orders above Rs. 10,000 (Rupees ten thousand only).
  3. The aforementioned cost of shipping is applicable for delivery of products under this Website regardless of the value and delivery destination.

SHIPPING UPDATES

  1. Once your order ships, you will get a notification with the details of the courier service provider and other relevant information through the following method: WhatsApp, Email.
  2. For more details, you can check the shipment details at: Track Your Order.

HANDLING TIME

  1. It usually takes 2 (two) days to process and dispatch the products once the order is placed with us.
  2. We strive to process and dispatch your products at the earliest.

TIME FOR SHIPPING

  1. Delivery time depends on the product ordered and the location of delivery. Approximate delivery is specified on the product details or will be shown at the checkout window.
  2. The delivery time is indicative and can vary due to external factors.

LOCAL DELIVERY

  1. Subject to availability, We provide instant local delivery service to certain areas.
  2. The delivery service is usually completed within a timeframe of 3 minimum and 5 maximum working days from the time of order confirmation.

INTERNATIONAL SHIPPING

  1. Currently, We do not deliver to locations outside India.

OTHER RULES

  1. If you want to change the shipping address, you need to inform us of the same within one hour after placing the order. The request to change the shipping address can be made in the following manner: you can call on the number that is provided on the website.
  2. If the order has not been processed, We will try to change the address. If your order is processed, we will not be able to change the address.
  3. While we shall strive to ship all your ordered products together, this may not always be possible due to product characteristics or availability.
  4. The Cash on delivery option is available for certain categories of products.
  5. At the time of delivery, apart from cash payment, the customer will have the following options to make the payment: UPI.
  6. Partial refunds will not be entertained.
  7. We endeavor to engage logistic partners, employees, agents with the highest standards and ethics. You agree and acknowledge that the actions, inactions of the delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive and We shall not be liable for any action or inaction from the part of logistic partners. Any disputes between You and logistics partners shall be settled between you and the logistics partner.
  8. You can provide special delivery instructions in the following manner: To provide special delivery instructions through the website, customers can include these instructions in the “Order Notes” or “Additional Comments” section during the checkout process. Additionally, they can contact customer support via email or phone after placing the order to convey any specific delivery requests.

RESTRICTIONS

  1. Some items may not be eligible to be delivered